consumer

Vancity online banking remains down for 3rd day

Credit union has ruled out hacking and data breaches as reasons for outage but cause still unknown

As Vancity credit union enters its third day of online and some core banking services being down, its CEO says technicians are continuing their work on solving the matter.

In a video posted Saturday, Tamara Vrooman said there’s concern over a large volume of data stored in the background during the outage.

“It’s important that we test and release that data in a structured way to ensure the system is fully functional. That work is ongoing, and I don’t yet have an estimate when it will be complete,” she said.

The disruption, which started at midnight on Wednesday, is impacting Vancity’s app and online banking platform. Debit and credit transactions have not been affected.

It’s still unknown exactly what caused the crash, but the company said it has ruled out any kind of hacking or data breach.

“Clearly, three days of system outage is not what we would expect, it’s not what you would expect and it’s not good enough. I apologize for the inconvenience that I know this is placing on our members,” Vrooman said.

The credit union has extended hours at branch locations, and says it will cover any penalties or service charges that clients incur due to the outage.

Like us on Facebook and follow us on Twitter.

Just Posted

Province announces $100-million grant funding for Northwest communities

The Northern Capital and Planning Grant will go to four regional districts and 22 municipalities

Prince Rupert Gas Transmission project searches for partners

TransCanada is renewing permits for its natural gas pipeline project to North Coast.

Coastal GasLink stops work to investigate archaeological find

OGC archaeologists are en route to the Houston-area site where Unist’ot’en report finding stone tools

All Native Basketball Tournament Day 5: Recap

Highlights and results from day 5 at the All Native Tournament

All Native Basketball Tournament Day 6: Preview

Look ahead to all the action scheduled for Feb. 16 at the All Native Tournament

B.C. students win Great Waters Challenge video contest

Video, mural and song about saving the salmon claims the top prize

B.C. athlete takes home gold in freestyle aerials at Canada Games

Brayden Kuroda won the event with a combined score of 121.65.

Cabinet likely to extend deadline to reconsider Trans Mountain pipeline

New round of consultations with Indigenous communities is coming

B.C. government provides $75,000 towards salmon study

Study looks at abundance and health of Pacific salmon in Gulf of Alaska

Murdered and missing honoured at Stolen Sisters Memorial March in B.C.

‘We come together to make change within the systems in our society’

UBC researchers develop inexpensive tool to test drinking water

The tricoder can test for biological contamination in real-time

Disgraced ex-Congressman Anthony Weiner released from prison

He was convicted of having illicit online contact with a 15-year-old North Carolina girl in 2017

B.C. communities push back against climate change damages campaign

Activists copying California case that was tossed out of court

Most Read