Black Press file photo

Northeastern B.C. residents urged to be specific when reporting fires

Fire dispatch services are now being handled by North Island 911 in Campbell River

Firefighters in northeastern B.C. say residents need to be very clear about the location of any emergency now that fire dispatch services are being handled on Vancouver Island.

Beginning Nov. 23, dispatch for the Fort St. John and Dawson Creek fire departments is being managed by North Island 911 in Campbell River.

The switch on Thursday prompted Fort St. John fire Chief Fred Burrows to advise residents to provide specific details, such as an exact address when speaking to the 911 operator.

Dispatchers in Fort St. John or Dawson Creek have served fire departments in the Peace River Regional District for more than 30 years, but the district voted in early 2017 to accept a proposal for service from North Island 911 Corp.

All 911 calls from the district are now channelled directly to the E-Comm emergency dispatch centre in Vancouver, with fire calls then routed to North Island 911.

The Fort St. John Professional Firefighters Association says it is “strongly against” the change, but will work with dispatchers in Campbell River to ensure the transition is handled in the best interests of the community.

Burrows says area residents must understand they are not speaking to someone with local knowledge when they place an emergency call.

“In the past, the calls were managed by our staff so if a caller said they were located 10 minutes past the red barn on ABC Road, we knew where to go.”

“It is very important that our citizens know exactly how to report their emergency from now on,” the chief says.

When North Island 911 announced in May it had won the Peace River Regional District fire dispatch contract, it said it was working with fire departments in the region to ensure a smooth transition and was updating its mapping and radio network systems.

(MooseFM)

The Canadian Press

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

The Dupras family has been regulars at the Babine River and have seen plentiful grizzlies over the years. (Jay Dupras photo/Lakes District News)
A family’s close encounter with a grizzly on Babine River bridge

Photo-enthusiasts let the bear access the bridge for photos putting others at risk

Vehicles waiting for the highway to reopen. (Shashank Bangera photo/Lakes District News)
Vehicle incident claims life on Highway 16 east of Burns Lake

The accident resulted in highway closure

The victim of a homicide in Houston is Pietro Adamo. (Photo courtesy the RCMP)
Man dies from injuries following assault

Investigators looking for information on this homicide

Stikine provincial election candidates (clockwise from top left): Nathan Cullen, NDP; Darcy Repen, Rural BC Party; Rod Taylor, Christian Heritage; and Gordon Sebastian, BC Liberals.
‘Where is Annita McPhee?’: Cullen under fire from opening salvo of all-candidates forum

Four Stikine candidates spar during online debate from Prestige Hudson Bay Lodge in Smithers

(Wet'suwet'en Access Point on Gidimt'en Territory Facebook screenshot)
Ceremony a right at proposed CGL pipeline drill site: BC Union of Indian Chiefs

Indigenous land defenders cannot be criminalized and targeted, argues UBCIC

FILE – People wait in line at a COVID-19 testing facility in Burnaby, B.C., on Thursday, August 13, 2020. THE CANADIAN PRESS/Darryl Dyck
167 new COVID-19 cases, 1 death recorded as B.C. enters 2nd wave

Three new healthcare outbreaks also announced

This 2020 electron microscope image made available by the National Institute of Allergy and Infectious Diseases shows a Novel Coronavirus SARS-CoV-2 particle isolated from a patient, in a laboratory in Fort Detrick, Md. THE CANADIAN PRESS/AP-NIAID/NIH via AP
At least 49 cases of COVID-19 linked to wedding in Calgary: Alberta Health

McMillan says the city of Calgary has recently seen several outbreaks linked to social gatherings

UBC geoscientists discovered the wreckage of a decades-old crash during an expedition on a mountain near Harrison Lake. (Submitted photo)
Wreckage of decades-old plane crash discovered on mountain near Harrison Lake

A team of Sts’ailes Community School students helped discover the twisted metal embedded in a glacier

The official search to locate Jordan Naterer was suspended Saturday Oct. 17. Photo courtesy of VPD.
‘I am not leaving without my son,’ says mother of missing Manning Park hiker

Family and friends continue to search for Jordan Naterer, after official efforts suspended

A bear similar to this black bear is believed responsible for killing a llama in Saanich on Oct. 19. (Black Press Media file photo)
Bear kills llama on Vancouver Island, prompting concerns over livestock

Officers could not track the bear they feel may not fear humans

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Bernard Trest and his son Max, 10, are concerned about B.C.’s plan for students in the classroom. He was one of two fathers who filed a court application in August to prevent schools from reopening if stricter COVID-19 protections weren’t in place. That application was dismissed last week. (Contributed photo)
B.C. dad pledges to appeal quashed call for mandatory masks, distancing in schools

Bernard Trest and Gary Shuster challenged health, education ministries’ return-to-school plan

RCMP crest. (Black Press Media files)
RCMP cleared in fatal shooting of armed Lytton man in distress, police watchdog finds

IIO spoke to seven civillian witnesses and 11 police officers in coming to its decision

A 34-year-old man was treated for a gunshot wound in Williams Lake Monday, Oct 19, 2020. (Angie Mindus photo - Williams Lake Tribune)
Williams Lake man treated for gunshot wound after accidental shooting: RCMP

Police are reminding residents to ensure firearms are not loaded when handling them

Most Read