Service Canada offices to shutter for in-person services over COVID-19 concerns

Officials will make alternative arrangements for those who still need personalized services

The federal government is shutting down the network of in-person Service Canada centres over COVID-19 concerns.

Some of the offices, such as one tucked inside Ottawa’s city hall, have already started to close as confirmed cases of COVID-19 have increased and workers were needed elsewhere, or felt uncomfortable about going in due to health concerns.

The Liberals say the move, announced late Thursday night, shouldn’t affect most unemployed workers who seek employment insurance benefits since the vast majority of applications are done online.

And a new benefit for those who don’t qualify for EI but see their income dry up due to COVID-19 will be available through an online application. The web portal is targeted for opening early next month.

The minister in charge of Service Canada says officials will make alternative arrangements for those who still need personalized services — a group that tends to include seniors and Indigenous Peoples.

Social Development Minister Ahmed Hussen said the government’s service delivery model should reflect the fact that Canadians are being asked to stay home over public health concerns.

“During a time when we are asking most Canadians to stay home, we need to make sure our service delivery model follows the best public health advice, while also meeting the needs of Canadians,” he said in a statement.

“We recognize that this might be a challenge for some Canadians who prefer to receive services in person. I want to assure Canadians that we are committed to ensuring they all have access to the supports they need and deserve.”

Hussen said staff at the offices will instead focus on answering questions coming into call centres. Others will be available to call people directly by request to help with EI and pension applications.

“This will allow more Canadians to get the support they need, while better protecting both them and our staff,” the statement said.

The unions representing workers at the centres, who had urged the government to better protect front-line staff, did not immediately respond to a request for comment.

The network of 318 Service Canada centres, along with almost 250 more outreach centres, received about 8.4 million visits during the 12-month period between April 2018 and March 2019. The figure, noted in a recently posted evaluation of federal services, included over 1.9 million people walking in to use a self-service kiosk.

ALSO READ: Trudeau announces 75% wage subsidy for small businesses amid COVID-19

The demand on Service Canada has increased in recent days as more than one million new applications for EI benefits have arrived in just over a week as businesses close over public health concerns or requirements and let workers go.

On Wednesday, Prime Minister Justin Trudeau acknowledged the frustration many of those Canadians are feeling trying to get information about their request for financial aid, saying during his daily press briefing that civil servants were working around the clock to process claims.

He noted that workers had been deployed from other departments to bolster the ranks of those answering phones at inundated call centres.

READ MORE: How to apply for employment insurance

Jordan Press, The Canadian Press

Like us on Facebook and follow us on Twitter.

Coronavirusfederal government

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Four air ambulance flights out of Terrace delayed or cancelled

Pandemic precautions caused nighttime closure of service station providing weather data to pilots

Skeena Resources, Tahltan prez excited by purchase of Eskay Creek

Skeena gets full control of mine, Barrick gets 12 per cent of Skeena and a one per cent royalty

VIA Rail lays off 1,000 unionized workers across the country

Northern B.C. route Jasper to Prince George to Prince Rupert is not affected by VIA Rail layoffs

Overall house sales drop in the northwest

COVID-19 pandemic slowed market activity

B.C. orders Coastal GasLink to stop pipeline construction near protected wetlands

The 670-kilometre pipeline is planned to transport natural gas from northeast B.C. to Kitimat

B.C. sees 25 new COVID-19 cases, community exposure tracked

One death, outbreaks remain in two long-term care facilities

BREAKING: Amber Alert for two Quebec girls cancelled after bodies found

Romy Carpentier, 6, Norah Carpentier, 11, and their father, Martin Carpentier, missing since Wednesday

B.C. man prepares to be first to receive double-hand transplant in Canada

After the surgery, transplant patients face a long recovery

Grocers appear before MPs to explain decision to cut pandemic pay

Executives from three of Canada’s largest grocery chains have defended their decision to end temporary wage increases

Bringing support to Indigenous students and communities, while fulfilling a dream

Mitacs is a nonprofit organization that operates research and training programs

Northern B.C. First Nations call for reversal of grizzly bear hunting ban

Growing grizzly populations have led to fewer ungulates and increased fear of attacks says Chad Day

RCMP ‘disappointed’ by talk that race a factor in quiet Rideau Hall arrest

Corey Hurren, who is from Manitoba, is facing 22 charges

NHL’s Canadian hubs offer little economic benefit, but morale boost is valuable: experts

Games are slated to start Aug. 1 with six Canadian teams qualifying for the 24-team resumption of play

‘Made in the Cowichan Valley’ coming to a wine bottle near you

Cowichan Valley has the honour of being the first sub-GI outside of the Okanagan

Most Read