The Northern Health region continues to experience relatively high rates of COVID-19 activity, according to the news release. (Priyanka Ketkar photo/Lakes District News)

The Northern Health region continues to experience relatively high rates of COVID-19 activity, according to the news release. (Priyanka Ketkar photo/Lakes District News)

Tested COVID-positive? Here’s what to expect from Northern Health

Health authority to do a single call follow-up

Northern Health (NH) is making additional changes to their contact tracing and follow-ups for COVID-19 cases.

In a news release, the health authority said that northern B.C. residents who test positive for COVID-19 will now receive a single call from public health, during which they will be given self-isolation instructions including the date their self-isolation will end. While, a second call, confirming the end of self-isolation, will no longer be made.

This change brings NH on par with other health authorities’ approach to case follow up.

NH’s media representative Eryn Collins, explained why these changes are being implemented.

“There are a few reasons for making this streamlining change to the process: for the majority of cases, the final follow up is not necessary, as ending-isolation instructions can be easily followed by the client without a second discussion; some people have even expressed frustration with receiving multiple calls from Public Health; other health authorities have also moved to a single call process to further streamline the client experience,” she said, adding that those who have any uncertainties about ending isolation can reach out to the number provided during the initial call, at which they can contact public health with any outstanding questions they may have.

According to the news release, these changes are a result of NH trying to make the process of testing and contact-tracing faster. “The Northern Health region continues to experience relatively high rates of COVID-19 activity, and NH Public Health case and contact tracing teams continue to adjust the process for notifying, monitoring and clearing cases from self-isolation requirements,” said the release.

These changes come on the heels of the December 2020 changes in timeline for follow up with newly lab-confirmed cases, due to the increasing number of cases. NH said that while December’s shift focused resources on detailed contact tracing for cases such as known clusters and outbreaks, health care workers, school communities, industrial projects and Indigenous communities, this work will continue along with the implementation of the new changes.

NH is asking those who receive a message with a COVID-19 positive test result, to self-isolate immediately, along with those in their household, and advise their close contacts outside of the household that they should self-monitor for symptoms. NH also maintained that with swift COVID-19 result delivery options available, it is possible that individuals will receive their results before they get a call from public health.

“Gatherings and social interactions continue to result in COVID-19 transmissions in the north, but community-level spread of the virus is also a risk given our current rates of COVID-19 activity,” said NH Chief Medical Health Officer, Dr. Jong Kim in another news release issued by NH.

“We truly need Northern BC residents to stay focused on prevention and protecting themselves and their loved ones, through the Family Day holiday and into the spring.”

If you are experiencing potential COVID-19 symptoms, self-isolate, and contact your primary care provider or the NH COVID-19 Virtual Clinic and Information Line at 1-844-645-7811.

ALSO READ: Haven’t been contacted after your COVID-19 test results yet?

Priyanka Ketkar
Multimedia journalist

Like us on Facebook and follows us on Twitter.


Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Amanda Parsons, a registered nurse on staff at the Northwood Care facility, prepares a dose of the Moderna vaccine in Halifax on Monday, Jan. 11, 2021. Almost two in three Canadians surveyed recently said they trust COVID-19 vaccines to be both safe and effective. THE CANADIAN PRESS/Andrew Vaughan
Northern Health to open 30 COVID vaccine clinics for oldest residents, Indigenous seniors

Health authority says it plans to vaccinate nearly 15,000 people in Phase Two

The grant is part of the province’s $10-billion COVID-19 response. (Priyanka Ketkar photo/Lakes District News)
Burns Lake Native Development Corporation secures provincial grant funding

To construct a new industrial mechanic shop and training space

Construction on the Beacon Theatre’s facade is expected to start by summer. (Priyanka Ketkar photo/Lakes District News)
Burns Lake’s Beacon Theatre to get new siding and facade

The grant has also been awarded to the village of Granisle

The village will start working on the design phase for the project. (Priyanka Ketkar photo/Lakes District News)
Burns Lake’s St. John’s Heritage Church revitalization to begin

A $275,000 provincial grant to help move the project forward

The level of service survey is expected to help formulate the budget and aid in improving the financial planning for 2021-2025. (Priyanka Ketkar photo/Lakes District News)
Village’s level of service survey sees 157 responses

Lack of animal control, cleanliness on Radley beach among top concerns

Elvira D’Angelo, 92, waits to receive her COVID-19 vaccination shot at a clinic in Montreal, Sunday, March 7, 2021, as the COVID-19 pandemic continues in Canada and around the world. THE CANADIAN PRESS/Graham Hughes
‘It’s been a good week’: Tam hopeful on vaccines as pandemic anniversary nears

Tam says the addition of two new vaccines will help Canadians get immunized faster

Const. Allan Young. Photo: Abbotsford Police Department
Manslaughter charge laid in Nelson death of Abbotsford police officer

Allan Young died after an incident in downtown Nelson last summer

(The Canadian Press)
‘Worse than Sept. 11, SARS and financial crisis combined’: Tourism industry in crisis

Travel services saw the biggest drop in active businesses with 31 per cent fewer firms operating

Pictures and notes in from friends and classmates make up a memorial in support and memory of Aubrey Berry, 4, and her sister Chloe, 6, during a vigil held at Willows Beach in Oak Bay, B.C., on December 30, 2017. THE CANADIAN PRESS/Chad Hipolito
Mother of slain daughters supports recent changes to Canada’s Divorce Act

Sarah Cotton-Elliott said she believed her children took a back seat to arranging equal parenting

Victoria man Brett Andersen is asking for people’s help to secure him one of eight free tickets to the moon. (Screenshot/@brettandersen Instagram)
Victoria man wants your help securing a free ticket to the moon

Japanese billionaire offering eight people a trip to the moon

The Conservation Officers Service is warning aquarium users after invasive and potentially destructive mussels were found in moss balls from a pet store. (BC Conservation Officers Service/Facebook)
Aquarium users in B.C. warned after invasive mussels found at pet store

Conservation officers were told the mussels were found in a moss ball from a Terrace pet store.

Hockey hall-of-fame legend Wayne Gretzky, right, watches the casket of his father, Walter Gretzky, as it is carried from the church during a funeral service in Brantford, Ont., Saturday, March 6, 2021. HE CANADIAN PRESS/Nathan Denette
Walter Gretzky remembered as a man with a ‘heart of gold’ at funeral

The famous hockey father died Thursday at age 82 after battling Parkinson’s disease

Donald Alan Sweet was once an all star CFL kicker who played for the Montreal Alouettes and Montreal Concordes over a 13-year career. Photo courtesy of Mission RCMP.
Ex-B.C. teacher who was CFL kicker charged with assault, sexual crimes against former students

Donald Sweet taught in Mission School District for 10 years, investigators seek further witnesses

Most Read